Refund Policy
Scope of Application:
Applicable to all products sold in this store.
Refund Conditions:
- Damaged/Defective Products or Wrong Items Shipped: Submit a request within 7 days of receipt. The item must be unused, in its original packaging, and accompanied by proof.
- Unshipped Orders: A full refund can be requested at any time.
Non-Applicable Situations:
- Refunds due to personal reasons (non-quality issues) are not accepted.
- Damage caused by improper operation (e.g., disassembly, modification) is not eligible.
- Refund requests exceeding the 7-day period without special reasons will not be processed.
Refund Process:
- Submit a Request: Contact customer service with proof.
- Review: Customer service will confirm the solution within 2 business days.
- Return the Item (if applicable): The buyer must return the item within 3 days and provide a tracking number.
- Refund Processing: Approved refunds will be returned via the original payment method within 3-5 business days.
Shipping Costs:
- If the return is due to a quality issue or wrong item sent, the store will cover the return shipping cost.
- In other cases, the buyer is responsible for the shipping cost.
Shipping Time:
Orders will be shipped within 1-3 business days after payment (excluding weekends/holidays). For special items, refer to the product details page or customer service notification.